Frequently Asked Questions

About PC CHEF Meal Kits | Restaurant Meal Kits | Delivery| PCID| PC Optimum| Payments| Covid-19 Updates| Customer Service

About PC Chef™ Meal Kits

Why PC Chef™?

We’re on a mission to make dinnertime feel effortless. Our subscription-free meal kits simplify the planning and prep with pre-portioned ingredients and step-by-step instructions, so you have more time to eat together more often.

What are PC Chef™ Meal Kits?

PC Chef™ is a new product line from President’s Choice that helps Canadians take the guesswork out of dinnertime. PC Chef™ Meal Kits offers a range of chef-inspired meals with pre-portioned ingredients and step-by-step instructions with no subscription required.

WHAT IS INCLUDED IN MY PC CHEF™ MEAL KIT?

Each PC Chef™ Meal Kit includes pre-portioned ingredients and a recipe card with step-by-step instructions. If you won’t be home for your delivery, just let us know at checkout. For an additional $5.00, we will place your meals in a cooler bag with ice packs to keep your meal kits cooled up to 4 hours from the time of delivery.

HOW LONG WILL MY PC CHEF™ MEAL KITS STAY FRESH FOR?

Upon delivery, PC Chef™ Meal Kits (excluding Restaurant Meal Kits) will stay fresh for up to four days in the refrigerator. If your meal is delivered in a cooler box, ensure your meal is placed in the refrigerator within 4 hours after delivery. You can also refer to the best before date on the packaging.  


For Restaurant Meal Kits, shelf life varies depending on meal and restaurant. Each meal kit will have its best before date printed on the packaging.

What about allergies and dietary restrictions?

You can find a detailed ingredients list on each meal’s packaging, as well as its product page on our website before ordering, so you can make the best choice about whether a product’s right for you. We are always developing new recipes. Stay up to date by subscribing to our newsletter. For any further questions on allergies or dietary restrictions, please reach out to our Customer Service team.

Is my PC Chef™ meal kit recycleable?

Here’s how to recycle your PC Chef™ Meal Kit:

  • Fold the craft bag and cardboard flat and recycle them along with the recipe card.
  • Feel free to reuse bottles and containers, or recycle according to your city’s guidelines.

We are continuously making improvements to help reduce our environmental impact and always welcome customer feedback.

How do I share feedback about my PC Chef™ experience?

We love receiving feedback from our customers. You can reach out to our Customer Service team and share your PC Chef™ Meal Kit creations with us on Instagram using #MyPCChef and #PCChefMealKits and tagging @pc.chef

Where else can I purchase PC Chef™ meal kits?

PC Chef™ Meal Kits are available through PC Express™ or in-store at Loblaws stores. Shop HERE.

Can I place a large order for a corporate event?

Yes, visit our corporate order page for more information about placing a large order for team events.

 

Restaurant Meal Kits

Can I pick up my Restaurant Meal Kit order at the restaurant?

No, orders for Restaurant Meal Kits can only be placed at pcchef.ca for home delivery. All orders are delivered right to your door for a delivery fee of $5. For more information on our delivery experience, please refer to the delivery section of this page.

What is the shelf life of the Restaurant Meal Kits?

Shelf life varies depending on meal and restaurant. Each meal kit will have its best before date printed onthe packaging.

Are the Restaurant Meal Kits priced the same as the meals at the restaurants?

Yes, the Restaurant Meal Kits are priced the same as the equivalent meals at the restaurants.

How many servings are included in the Restaurant Meal Kits?

Each Restaurant Meal Kit varies in serving size. Restaurant Meal Kits start at 1 serving.

Can I earn PC Optimum™ points on Restaurant Meal Kits?

No, Pc Optimum points are currently not available on Restaurant Meal Kit orders.

Delivery

Where do you deliver?

Visit our delivery information page for full details on how delivery works.

PC™ id

What is a PC™ id?

A PC identification is a universal login that can be used to access your accounts across a variety of Loblaw and Shoppers Drug Mart Inc online platforms. If you are registered with JoeFresh.ca, beautyBOUTIQUE.ca or an online grocery banner, you already have one. Your PC™ ID is your email address and password and used as your login information when you shop online. For more information about PC ID visit the PC Optimum customer support page HERE.

PC Optimum™

Can I earn PC Optimum points?

Yes, PC Optimum is available for online PC Chef™ delivery orders at www.pcchef.ca during promotion periods only. All points earned will be applied to your PC Optimum account within 10 business days. If you do not have a PC Optimum account, sign up here.

Can I use PC Optimum Points on PC Chef™ products?

You cannot redeem PC Optimum Points for on PC Chef™ delivery orders. You can, however, redeem your PC Optimum Points in store!

Payments

Is there a fee or subscription with PC Chef™ meal kits?

PC Chef™ Meal Kits do not have a subscription fee. If you are ordering for delivery, there is a flat rate delivery fee of $5.00 and for a limited time, no mimum order required until November 30, 2020."

What are the payment options available on pchcef.ca?

We accept PC Mastercard, Visa and Mastercard.

Why don't you accept American Express?

Loblaw is dedicated to keeping its costs low and passing these savings onto our customers wherever possible. Given the costs associated with American Express, accepting MasterCard and Visa is an example of how we work to keep our costs down and help support our commitment to providing greater value to our customers.

Can I get a refund or return the product?

If you are not satisfied with your product, we are happy to provide you with a full refund. We do not accept returns. For refunds, please reach out to our Customer Service team.

COVID-19 Updates

How is PC Chef™ responding to COVID-19?

To ensure the health and safety of our customers and colleagues, we’ve implemented a number of new measures. These include strict safety and sanitization processes in our commissary, providing drivers with masks and hand sanitizer and offering a contactless delivery to your home. For any questions, please reach out to our Customer Service team.

Customer Service

How do I contact customer service?

Need help or have any questions?
Contact customer service at:
E: support@pcchef.ca
T: 1-855-951-3883
7 days a week, 11 A.M. ─ 7 P.M. EST
A: 1 PRESIDENT'S CHOICE CIRCLE, BRAMPTON, ONTARIO
L6Y 5S5

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